NOTE: In this series of blog posts, we are dispelling the myth that free vacation planners provide the same service as Mousekepros. There is value in having a vacation planner, and those that offer services at no additional cost to you are beneficial, but they do not provide the same service that we provide.
As a followup to Part One of this blog series, I wanted to give an example of the expectations of your vacation planner versus expectations of your vacation concierge.
We have new clients who are taking a last minute trip (less than two weeks away). They know someone who is a vacation planner and so they had this person book their package for them: a three night stay with three day tickets (one park per day) and the quick service dining plan. The planner booked the package for them, looked for availability at Oga’s Cantina and informed them that there wasn’t anything available. No FastPasses were booked. No dining advice was given. While our clients didn’t pay anything additional for this service, the planner and host agency will earn over $150.
Within a day of being hired for our concierge services, we gave them our advice on which quick service restaurants to visit to maximize the value of their dining plan. Within 48 hours they had received text messages from our Dining Finder that enabled them to book Oga’s Cantina and Be Our Guest (lunch). We’ve booked Space Mountain, Thunder Mountain and Rock ‘n’ Roller FastPasses and continue to search for additional headliners.
Should your expectations be any different if the services provided are complimentary? When things are advertised as being “free” be mindful that often times “you get what you pay for.”